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Guest Review: 1 Posted Date: 2012-04-15
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I wanted to watch the "Impression of West Lake" in Hangzhou by Zhang YiMou and a friend recommended this hotel. It is a wonderful choice as its only a stone throw from the show. The hotel is a real classic, very well maintained, with modern convenience. We had the lake view room on the 5th floor. It has a wonderful view of Hangzhou Westlake from that  level as its above the lush canopy of tress in the sprawling resort. Avoid lake view rooms that are below level 4 as your view will be blocked by the trees. The Italian restaurant served very good and authentic Italian food. We had a good wine bottle of Spanish wine at reasonable price. The buffet breakfast was ordinary though. It is a wonderful hotel for holiday in Hangzhou but maybe a bit far for business as its away from the CBD.
Guest Review: 2 by Wai Li of Hong Kong Posted Date: 2011-12-08
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If u like to live in a quiet area but in the central and near "West Lake", I highly recomman to you. 1)Room is clean But room design is old. But hotel stuff told me that they will re-design the room in next year. 2)Also the taste of spagetti from room services really bad but they charge us one for RMB 140+ !!! 3)When we waited for taxi to airport,  a man approached to us weather we need a special taxi from him, I think this is not apporpiate and not acceptable cause the hotel stuff didnt stop him. 4)Anyway,hotel garden is beautiful and big.
Guest Review: 3 Posted Date: 2011-05-10
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地點適中便利服務良好環境優雅清潔
Guest Review: 4 Posted Date: 2008-11-30
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Great hotel though not in the City Center. Excellent Buffet.
Guest Review: 5 by jeff zilka of Chicag Posted Date: 2007-08-12
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Hangzhou was described as a "beautiful, historic small city only 1 1/4 away from Shanghai that provides an interesting and restful glimpse of 'Old China'... picturesque West Lake, tea plantations, many beautiful parks and pagodas, etc." All that was true, and the Shangrila is the IDEAL place to stay, especially if you're burnt out and need a change of pace from Shanghai. The hotel is outstanding... perfect location, spectacular grounds and views (especially their Executive Club), attentive staff, well-maintained facilities, etc. Great for couples, families, and business groups. Only people for whom may not be ideal are business travelers, as the hotel is on the other side of the lake from the downtown central business district... but even for them, the hotel is only a 15 min cab ride from downtown. Wholeheartedly recommend this hotel for everyone else.